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IVRS on linux.



Hi,
We have installed an Interactive Voice Response System  based on LINUX, for
cooperative bank in Nagpur.

How it works.
1. When the user dials in he is greeted with a message and asked to enter
his account number.
2. If the account number is correct then he is asked to enter his password
 or the passnumber).
3. If the password is correct he is given several options to know his
account details like, share amount, details of loan taken, installments if
any due, details of fixed deposits, details of rd account etc.
4. The user can change his password also.
5. Finally the user is thanked and wished away.

How it is implemented,
1. The vgetty is run from the inittab which looks for incoming telephone
call.
2. When the call comes vgetty runs a perl script (written from scratch ),
which in turn *talks* to voice shell vm
3. The perl script and voice shell to gather *talks* to modem and telephone
line.
4. The perl script also interfaces with the data base to fetch the required
user data.
5. The watch dog of vgetty keeps the watch on perl script and modem, and
kills the process if some thing goes wrong.

Best Regards,
M.S.Deshmukh,
Director.
Beta Computronics  Pvt. Ltd.
Web Site - http://betacomp.com